Submit a Complaint

Our stakeholders can complain directly to the Authority through post, email, telephone calls, or walking into the Authority’s offices.

A complainant shall fill in a consumer complaint form and provide all the relevant information concerning the complaint. On receipt of a consumer complaint, the Authority shall;

1. Acknowledge receipt of the complaint and advise on any information gaps.
2. Upon receipt of all the information from the complainant, the Authority shall analyze the complaint and contact the accused party for information if necessary.
3. The Authority may then apply administrative remedies to solve the complaint
4. Complaints that do not fall under the Authority’s jurisdiction are referred to the relevant Government Agencies.

Submit a Complaint Online

Phone +254 (730) 104-200 ||+254 (730) 104-210
Email=complaints@invest.go.ke