Have a concern or complaint regarding Services? We’ve got you covered!
At Kenya Investment Authority, we value transparency and accountability. That’s why we’ve established multiple channels for our stakeholders to voice their concerns directly to us. Whether it’s through posts, emails, telephone calls, or visiting our offices, your feedback matters.
Here’s how it works:
1️⃣ Fill in a consumer complaint form with all relevant details.
2️⃣ Upon receipt, we’ll acknowledge your complaint and address any information gaps.
3️⃣ Once we have all the necessary details, we’ll analyze the complaint and reach out to the accused party for additional information if needed.
4️⃣ We’ll then work towards resolving the issue through administrative remedies.
Remember, if your complaint falls outside our jurisdiction, we’ll refer it to the relevant Government Agencies.
Your feedback helps us improve and ensures a fair and transparent investment environment.
Reach out today via complaints@invest.go.ke!
